Customer service may be commonly associated with lengthy phone calls, but that is becoming a thing of the past. Nowadays, people can simply pull up their smartphone and message a chatbot, and they’ll get answers within minutes.
But how did customer service evolved from telephones to instant conversations on the Internet?
In this infographic, take a look at the past technologies in customer service that made possible the present innovations that we experience today, like chatbots and social media, and how technologies like AI and machine learning are being developed to improve customer service.
Source: http://transcosmos.co.uk/blog/customer-service-past-present-future/
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