The proliferation of social media means ‘brand-bashing’ is now easier than ever. This infographic shows 5 ways brands can deal with negative comments on social media.
Never let negative comments go unanswered. Let others see that you are dedicated to solving your customers’ problems and grievances.
Treat the negative comments as constructive critism. There are some people out there who like stirring up controversy just for the sake of it. Decide what’s worth responding to and pick your battles.
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