Take a look and learn how customer satisfaction can impact your company’s bottom line as well as the key drivers to meeting customer expectations and several principals to ensuring your customers have a positive experience with your company.
The infographic explains how customer satisfaction levels impact your business.
The probability of selling to a current, satisfied customer ranges from 60 to 70% (while the probability of selling to a new customer is at most 20%).
The cost of acquiring a new customer can be anywhere from 5-10x that of retaining your current ones (depending on industry).
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