63% of service professionals believe generative AI would help them serve their customers better, and 84% of salespeople using generative AI say it has helped them increase sales. However, only 41% of employees currently use or plan to use generative AI. What gives?
Although teams know that AI has the potential to elevate their skillset and increase productivity, many worry that the potential could lead to job loss.
In addition, security measures and oversight have eroded trust in the technology, causing a lot of understandable hesitation among decision-makers at the enterprise level.
Source: https://www.rocketsource.com/blog/generative-artificial-intelligence/
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