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Until recently, I had never heard of something called as Website Blindness. A real phenomenon in the digital world, website blindness might turn out to be quite costly for your business. And one thing you are most likely to be guilty of when struck by website blindness is your guess work. Online business owners do a lot guess work from time to time, ultimately relying completely on it to run the show.

According to this infographic mobile is growing 3 times faster than e-commerce. Also, e-commerce sales accounts for 15% of the total retail sales in the USA alone. On an average, Americans tell 9 people about a good shopping experience, and tell 16 people about a bad one. The majority of respondents trust online reviews as much as personal recommendations.

Mapping-The-Future-Of-Ecommerce-Customer-Journey-infographic-plaza

Source: https://www.specbee.com/blogs/mapping-future-ecommerce-customer-journey

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