Customer Relationship Management (CRM) is really an age old business practice of taking care of your customer’s requirements for a mutually beneficial relationship. However, in the modern business, just like everything else, CRM also has evolved from being just as business strategy to a software dependent business strategy. So the future of CRM is also a glimpse of the future of technology. This infographic covers 8 such trends that are as much about the future of CRM as they are about the future of technology itself.
Mobile CRM is witnessing exponential growth and it is not going to stop anytime soon. The growth of mobile CRM is also encouraging startups and SMEs to adopt CRM.
Most of the CRM systems in 2016 and in the near future will see the integration of social networking sites with CRM and for good reasons.
Earlier, custom CRM installations on client’s servers used to be the norm. However, since the rise and dominance of Salesforce, cloud-based CRM has become the norm and the trend is going to continue in future too.
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