What are banks and financial services companies doing to understand and motivate their customers and employees? What are the impacts caused by a lack of engagement in the industry? When there is a lack of trust and engagement, customers don’t consume products and services. Engagement is critical to keep your customers loyal to your brand.
At the same time low engagement amongst employees causes high levels of stress and burn out. This results in decreased performance, not to mention that stress causes higher error rates, poor quality work, staff turnover and absenteeism.
In this infographic you will learn about the effects of customer and employee engagement in banking. You will understand the importance that a solid engagement strategy can have. You will find examples of how gamification can help you engage your customers and employees.
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