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Every organisation has a customer support team that gives its best to satisfy customers. Here are 7 types of customer support agents you can relate to. The infogrpahic sheds light on competencies of an ideal customer support agent.

Make an instant connection with the customer by mimicking their tone. But don’t do that if they are angry. If customer interaction have gone wrong then consider being resilient. It helps you switch back to being cheerful for your next customer.

Customers want their issue resolved so that they can move on with their lives. Clarity helps you cut out the fluff. You will need the skill that steers a bad customer interaction into a positive customer feedback

Customer-Support-Competencies-infographic-plaza

Source: https://freshdesk.com/

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